Effective Date: Wednesday, August 27, 2025
At primoasis, your satisfaction is very important to us. If you are not completely happy with your purchase, we are here to help.
Return Window
You may return any eligible item within 30 days of delivery.
Return Conditions
To be eligible for a return, items must:
Be unused and in original condition
Have all original tags attached
Be returned in the original packaging
Return Costs
France, and United States: Returns are free. Contact us to receive a prepaid return shipping label.
Exchanges
If you prefer an exchange instead of a refund, please let us know when you contact our support team.
Non-Returnable Items
Clearance or final sale items cannot be returned or refunded.
How to Start a Return
To begin a return or exchange, please contact our Customer Support team. Once your request is approved, we will email you a prepaid return label (if applicable).
Refund Process
After receiving and inspecting your return, refunds are processed to your original payment method within 3 business days.
You will receive an email confirmation when your refund is issued.
Questions?
If you have any questions about returns or refunds, please contact us:
Phone: +33745332338
Email: Support@primoasis.com
Address: Chemin Bois de Bragelogne, 97118 Saint-François, France