Effective Date: Wednesday, August 27, 2025

1. How do I place an order?

Browse our products, add your favorites to the cart, and follow the checkout instructions. Orders are completed securely using PayPal.

2. Which countries do you ship to?

We currently ship from France to France and the United States.

3. How much does shipping cost?

Shipping is free on all orders to France and the United States.

4. How long does delivery take?

  • France: Delivery in 3–4 business days after dispatch

  • United States: Delivery in 4–6 business days after dispatch
    All orders are processed and shipped within 1–2 business days.

5. How can I track my order?

Once your order ships, you’ll receive an email with tracking information so you can follow your package.

6. Can I return or exchange an item?

Yes! Returns and exchanges are accepted within 30 days of delivery if the item is unused and in its original condition. Contact us to start your return or exchange and receive a prepaid return label.

7. How will I receive my refund?

Refunds are issued to your original payment method within 3 business days after we receive and inspect your return.

8. Are there any non-returnable items?

Clearance or final sale items cannot be returned or refunded.

9. How can I contact customer support?

You can reach us by: