Effective Date: Wednesday, August 27, 2025

Thank you for shopping with primoasis! We are committed to delivering your order safely and promptly. Please find our shipping details below.

Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

Shipping Destinations & Delivery Times

We currently ship from France to:

  • France: Delivery in 3–4 business days after dispatch

  • United States: Delivery in 4–6 business days after dispatch

Note: Delivery times are estimates and may vary due to weather, holidays, customs, or carrier delays.

Shipping Fees

We offer free shipping on all orders to the destinations listed above.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package.

Returned or Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Questions?

For help with your shipment, please contact us:

Phone: +33745332338
Email: Support@primoasis.com
Address: Chemin Bois de Bragelogne, 97118 Saint-François, France